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Service Delivery Manager | Codit

Our Managed Services team of experienced and certified integration support engineers offer the highest level of technological expertise. Codit Managed Services supports, maintains and adapts Microsoft Integration Solutions. You too can become part of our team and help our customers to be on the edge of technology, thanks to your insight and technological expertise. In return, Codit will help you to never stop growing.

Full Time
Manager/Senior
Bachelor or short-term higher education
Dutch, English
Sectors: Computer Software, Computer/IT Services
Functions: General/Other: IT/Software Development
Contract Type: Permanent Contract

Codit is an IT Consultancy company helping customers create business value with cloud, SaaS and big data by connecting applications via integration, API Management, cloud development and Internet of Things.

Our Managed Services team of experienced and certified integration support engineers offer the highest level of technological expertise. Codit Managed Services supports, maintains and adapts Microsoft Integration Solutions. You too can become part of our team and help our customers to be on the edge of technology, thanks to your insight and technological expertise. In return, Codit will help you to never stop growing.

JOB DESCRIPTION

· You will work together with the other SDM’s and report directly to the Business Unit Manager

· You will train the team of service desk engineers and encourage them to grow

· You analyze the activities of the Service Desk and will propose changes if required

· You develop KPI’s and SLA’s and regularly report on them to customers

· By sharing knowledge with your team and your customers, you will optimize processes and solve problems in an efficient way

· You realize changes and improvements that make a real difference towards our customers

· In case of issues, you are the first escalation point


YOUR PROFILE


· You have an analytic brain and are a real problem solver

· You have experience in the B2B and EAI (Enterprise Application Integration) domain

· You are familiar with or have heard of the following technologies: XML, XSLT, XSD, .NET Framework, C#, Web Services, WCF, SQL Server and Azure

· In a customer service environment, you like to give and get flexibility

· Knowledge of ITIL is a big advantage

· You have excellent communication skills

· You speak, write and read Dutch, English and French



About Codit
http://www.codit.eu/
info@codit.eu
Gaston Crommenlaan 14 bus 030
9050 Gent BE
Codit is a leading IT services company providing consultancy, technology and managed services in business integration. Codit successfully helps companies reduce operational costs, improve efficiency and enhance control by enabling people and applications to integrate more efficiently.
Job Location
Ghent, België

Contacts

Recruiter Manager

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